Terms and Conditions
Offers and prices valid after availability in the given periods.
In high season, minimum stays are required.
Children in their own room pay the full price.
In the three-bed rooms PEITLER with double bed + fixed third bed is charged with only 2 people a higher price than listed in the price list.
In the event of unforeseeable economic developments and / or changing the current VAT rate of 10%, prices need to be approximated.
For groups, these terms apply to the entire group as well as individuals.
LOCAL TAX: For all persons over the age of 14 years, the local tax PRO PERSON AND OVERNIGHT is charged EXTRALY at the prices quoted. The local tax must be paid separately locally by cash. The local tax amounts to € 1,90 per person and overnight. Subject to change due to legal regulations.
ARRIVAL DEPARTURE: CHECK-IN up 3pm. Should you pre-order dinner for your day of arrival, we kindly ask you to arrive until 06.30pm. You have the possibility to eat in our house between 7.00 and 8.00 pm. The arrival is possible without pre-order of the dinner until 09.30pm. Our hotel closes at 11.00pm at the latest. CHECK-OUT: In order to make the rooms available to arriving guests in due time, we ask you to vacate the room on the day of departure within 10.00 am. If the room is not vacated within the desired time, 70% of the remaining day will be charged (100% ONLY OVERNIGHT).
SAUNA AREA: Please note that due to official requirements (preventive measures by Covid-19), our sauna area remain CLOSED. Our sauna area (indoor and outdoor area) may NOT be used by guests for this summer/autumn.
(The use of the sauna is from 03.00 until 07.00pm with a minimum stay of 3 nights. In the summer months and in the off-season, pre-booking is required. Please let us know within 11.00am of the day when you would like to use the sauna. We reserve the right to open or heat up only part of the sauna area during the summer months and in the low season with only a small number of people. Children under 15 years old have NO ACCESS to the whole sauna area (inside & outside area). For 1 - 2 nights, the use of the sauna area, is not included and not possible even with pre-order. When planning your travel arrangements, please think about bathrobe and swimwear for outdoor use.)
RESERVATION: Your reservation is only binding with a DEPOSIT The deposit will not be refunded in case of a short-term cancellation from the 29th day before the day of arrival or "no-shows".
PAYMENT: Payment can be made by cash up to the amount of € 1.999.99, prepayment by bank transfer or credit cards VISA, MASTERCARD-EUROCARD, debit card. The local tax must be paid separately by cash.
DELAYED ARRIVALS & EASY DEPARTURE: In case of a delay of the day of arrival and / or in case of early departure and consequently reduction of the booked stay, the guest is required to pay the price for the days spent and to the extent of 70% of the agreed price for the unused obliged days and services (ONLY OVERNIGHT 100%). The special rates apply only to the prescribed minimum stay. In case of late arrival and / or early departure and consequently a shorter stay, the normal daily rate will apply for the respective room category.
CANCELLATION CONDITIONS: There is no right of withdrawal within the meaning of the Consumer Protection Code - nevertheless, we grant you the following cancellation conditions: The room cancellation is only valid in writing and is free of charge up to 30 days before the agreed arrival date. If we are no longer able to rent the rooms, the following cancellation fees will be charged: Cancellation from the 29th day to the 21st day before the arrival date: 40% of the total price of the reservation. Cancellation from the 20th day to the 15th day before the arrival day: 60% of the total price of the reservation. Cancellation from the 14th day before the day of arrival: 70% of the price of the reservation for the entire reservation period (ONLY OVERNIGHT 100%). The cancellation fees are also applied in case of illness. We recommend that you take out your own travel cancellation insurance. If the rooms are not used for the booked period without cancellation, the guest is obliged to pay 70% of the agreed price for the entire reservation period (for ONLY OVERNIGHT 100%). [Notice according to Part III, Title III, Section I, of the Consumer Code (GvD 206/2005)]
PETS: For dogs (cats and other pets) an amount of € 10,00 per day (without food) will be charged. The animals have no access to the dining room, the sauna area and our vegetable garden. The transport of dogs and other pets must be communicated with the request or booking. Bring a basket (sleeping) for your dog / pet. The pets are not allowed to sleep in the hotel beds. In case of non-compliance, € 100,00 will be charged for the elaborate cleaning of duvets / mattresses. Dogs must not be left unattended and alone in the hotel room for a longer period of time. Note: Dogs must carry a muzzle in public transport (buses, trains) according to Italian law.
For typing errors is not liable. All rights, alterations and revocations every time reserved without notice.
Hotel Alpenhof *** Fam. Gasser - Rauch
St. Georg - Afers | S. Giorgio - Eores 183 , (1500 m) | Plose
I-39042 Brixen - Südtirol | Bressanone - Alto Adige
Tel. +39 0472 521 310 | Fax +39 0472 521 270
Hotel Alpenhof KG / s.a.s. d. Gasser Renate, Mwst./Steuer Nr. – P.IVA/cod. fisc. IT 01495500215
Handelsregister – registro imprese: HK / CCIAA BZ 125708